Service Notice: Global .shop Domain Outage Affecting Direct Links
Monitoring - We are reopening this incident: https://status.ticketco.events/incidents/10vjb0jx4kns. The DNS problem at the .shop domain registry has not been fully resolved, and some customers may still be unable to reach ticketco.shop. This is outside TicketCo's systems. We are monitoring the situation and will post another update as soon as we know more.
Sep 24, 2026 - 19:25 UTC

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Welcome to TicketCo´s status page. Here you can see if there is planned maintenance or performance issues with our systems.

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Sep 24, 2026

Service Notice: Issues Loading TicketCo Shop Pages Status: Investigating
Resolved - This incident has been resolved.
Sep 24, 18:25 UTC
Monitoring - Impact: Access to .shop landing pages (such as ticketco.shop) is currently being restored and is already working for many users.
Status & Details: The external top-level domain registry owners responsible for the .shop extension are currently deploying a resolution for the widespread outage. Please note that because this disruption originates entirely from an external global registry rather than TicketCo's system, full global propagation depends on their infrastructure. While the fix is applying, temporary fluctuations or delays cannot be completely ruled out until the registry fully stabilizes worldwide.
Scope: TicketCo's core services remain 100% operational. All ticket sales on standard ticketco.events direct URLs, Organizer Admin Dashboards, Box Office (POS) systems, and Door Scanning apps are completely unaffected.
Recommendation for Organizers: If any ticket buyers encounter delays opening a .shop link while global DNS finishes updating, please direct them to your standard ticketco.events event link as a direct, unaffected alternative.
Our engineering team continues to monitor the global registry's recovery progress closely.
Sep 24, 17:18 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 24, 17:10 UTC
Investigating - Status: External Service Disruption
Impact: Ticket buyers accessing custom .shop landing pages (such as ticketco.shop) are encountering loading errors. This is due to a widespread, global outage affecting the central .shop domain registry worldwide.
Scope: All core TicketCo services are 100% operational. Purchases via standard ticketco.events URLs, Organizer Admin Dashboards, Box Office (POS) systems, and Door Scanning apps are completely unaffected.
Status & Action: Because this stems from an external global registry issue, our team is closely monitoring the registry's recovery efforts to ensure ticketco.shop links auto-resolve as soon as the global provider fixes the disruption.
Action for Organizers: Replace or share your direct ticketco.events event links on social media and customer support channels. Buyers can complete transactions without issue on ticketco.events.
We will post our next update as soon as the central domain registry reports progress.
Sep 24, 16:47 UTC

Sep 23, 2026

No incidents reported.

Sep 22, 2026

Admin functionality, degraded performance
Resolved - Everything is back to normal, the issue with the Admin functionality is fully resolved.
Sep 22, 12:08 UTC
Update - We are continuing to monitor for any further issues.
Sep 22, 11:54 UTC
Monitoring - We've identified and fixed the issue and are now monitoring to confirm everything is stable. If you're still experiencing problems, please contact support@ticketco.io.
Sep 22, 11:53 UTC
Investigating - We're aware of an issue impacting parts of the admin area and are actively looking into it. Ticket purchasing continues to work normally. An update will follow shortly.
Sep 22, 11:45 UTC

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

Platform maintenance
Completed - Scheduled maintenance is complete and everything is back to normal
Sep 10, 02:44 UTC
Verifying - We've finished the maintenance and are verifying the platform is fully operational.
Sep 10, 02:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 01:10 UTC
Scheduled - From 02:00 to 03:00 UTC (04:00 to 05:00 CEST) we're performing scheduled maintenance to keep things running smoothly. You may notice short interruptions to checkout during this time. If you experience any issues related to this maintenance, please reach out to support@ticketco.io. We apologise for any inconvenience and appreciate your patience.
Sep 10, 01:00 UTC
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