TicketCo Online is partly offline
Incident Report for TicketCo AS
Postmortem

During a rutine restart of our production environment they didn’t restarted as expected. The operation team started to investigate the cause and discovered that one required resources didn’t respond during the restart sequence. We had moved the resources behind a firewall, and the servers where unable to reach the service and the current failover mechanism where unable to continue without this resource.

A temporary fix where mad to get the system back online and a permanent fix where done the next day to prevent it from happening again. We have identified a few areas we can improve to reduce the risk and impact of similar situations in the future and will continue to improve our service going forward.

We where down in about 32 minutes from 18:40 UTC to 19:12 UTC

Posted Sep 04, 2024 - 11:35 UTC

Resolved
The issue was identified and fixed. The system is now back online
Posted Sep 02, 2024 - 19:32 UTC
Investigating
We have an issue on a part of the system that affect all online services. The team is working on the cause.
Posted Sep 02, 2024 - 19:06 UTC
This incident affected: TicketCo Cloud Platform, TicketCo payment systems, Communications between event organizer app and cloud platform, Public API, and Ticketco Media System (TMS).