Impact: Access to .shop landing pages (such as ticketco.shop) is currently being restored and is already working for many users. Status & Details: The external top-level domain registry owners responsible for the .shop extension are currently deploying a resolution for the widespread outage. Please note that because this disruption originates entirely from an external global registry rather than TicketCo's system, full global propagation depends on their infrastructure. While the fix is applying, temporary fluctuations or delays cannot be completely ruled out until the registry fully stabilizes worldwide. Scope: TicketCo's core services remain 100% operational. All ticket sales on standard ticketco.events direct URLs, Organizer Admin Dashboards, Box Office (POS) systems, and Door Scanning apps are completely unaffected. Recommendation for Organizers: If any ticket buyers encounter delays opening a .shop link while global DNS finishes updating, please direct them to your standard ticketco.events event link as a direct, unaffected alternative. Our engineering team continues to monitor the global registry's recovery progress closely.
Posted Sep 24, 2026 - 17:18 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 24, 2026 - 17:10 UTC
Investigating
Status: External Service Disruption Impact: Ticket buyers accessing custom .shop landing pages (such as ticketco.shop) are encountering loading errors. This is due to a widespread, global outage affecting the central .shop domain registry worldwide. Scope: All core TicketCo services are 100% operational. Purchases via standard ticketco.events URLs, Organizer Admin Dashboards, Box Office (POS) systems, and Door Scanning apps are completely unaffected. Status & Action: Because this stems from an external global registry issue, our team is closely monitoring the registry's recovery efforts to ensure ticketco.shop links auto-resolve as soon as the global provider fixes the disruption. Action for Organizers: Replace or share your direct ticketco.events event links on social media and customer support channels. Buyers can complete transactions without issue on ticketco.events. We will post our next update as soon as the central domain registry reports progress.
Posted Sep 24, 2026 - 16:47 UTC
This incident affected: TicketCo Flow / Our fan journey (TicketCo Flow / Version 1.0, TIcketCo Flow / Version 2.0).