Partial platform outage

Incident Report for TicketCo AS

Resolved

We have identified and resolved the issue. No failed transactions errors since 15:10 CEST

Posted Sep 23, 2019 - 13:29 UTC

Investigating

Starting 14:45 CEST we have experienced issues platform-wide, a small percentage of web transactions have failed. We are working to identify and resolve the issue

Posted Sep 23, 2019 - 13:19 UTC

This incident affected: Ticket Distribution (Ticket distribution on SMS, Ticket distribution on email), TicketCo Cloud Platform, TicketCo payment systems, Communications between event organizer app and cloud platform, and TicketCo Online Platform (Public API).