Partial platform outage

Incident Report for TicketCo AS

Resolved

We have identified and resolved the issue. No failed transactions errors since 15:10 CEST

Posted Sep 23, 2019 - 13:29 UTC

Investigating

Starting 14:45 CEST we have experienced issues platform-wide, a small percentage of web transactions have failed. We are working to identify and resolve the issue

Posted Sep 23, 2019 - 13:19 UTC

This incident affected: TicketCo Flow / Our fan journey (TIcketCo Flow / Version 2.0, TicketCo Flow / Payments, Ticket Distribution / SMS, Ticket Distribution / email), TicketCo Flex / Our API platform (Public API), and TicketCo AdminApp / Our POS solution.