We will carry out a planned upgrade of our core database platform to keep TicketCo fast, secure, and reliable. What to expect: During this window there will be a short period of downtime, expected to last up to 30 minutes, during which ticket purchasing, the box office, ticket scanning, the organizer dashboard, and the API may be temporarily unavailable or return errors.
We have scheduled this in the early-morning off-peak period to minimize disruption. No action is required on your part, and service will return automatically once the upgrade is complete.
Thank you for your patience.
Posted Jul 14, 2026 - 10:58 UTC
This scheduled maintenance affects: TicketCo Flex / Our API platform (TicketCo Flex / Profiles, TicketCo Flex / Subscriptions, Event, Public API, TicketCo Flex / Inventory, TicketCo Flex / Reservations), TicketCo Flow / Our fan journey (TicketCo Flow / Version 1.0, TIcketCo Flow / Version 2.0, TicketCo Flow / Payments, Ticket Distribution / SMS, Ticket Distribution / email), TicketCo Connect / Our integration module (TicketCo Connect / HID, TicketCo Connect / Fortress), and TicketCo Admin / Our web administration module, TicketCo Media Service / Our streaming platform (TMS), TicketCo AdminApp / Our POS solution.