Checkout issues on Flow v2

Incident Report for TicketCo AS

Resolved

The issue with the shopping baskets API has been resolved and the purchase process is fully operational again. We'll continue monitoring to ensure stability. We are sorry for any inconvenience this may have caused. If you need any further help, please reach out to support@ticketco.io.
Posted Aug 31, 2026 - 10:03 UTC

Monitoring

A fix has been deployed and we're seeing operations return to normal. We'll continue to monitor closely.
Posted Aug 31, 2026 - 09:29 UTC

Identified

We're currently experiencing issues with the shopping baskets API and the purchase process on some of the workflows, affecting a limited number of customers. Our team is already working on a hotfix. ETA 20-30 minutes.
Posted Aug 31, 2026 - 09:00 UTC
This incident affected: TicketCo Flow / Our fan journey (TIcketCo Flow / Version 2.0).
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