TicketCo - Web transactions slow or failing

Incident Report for TicketCo AS

Resolved

This incident has been resolved.
Posted Oct 08, 2019 - 14:57 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 08, 2019 - 14:34 UTC

Identified

Some web transactions were slow or failing around 16:00 to 16:20 CET

We have identified the root cause and working on fixing the problem. Currently the System is back to normal, but we are still monitoring.

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TicketCo Dev Ops team
Posted Oct 08, 2019 - 14:33 UTC
This incident affected: TicketCo Cloud Platform, Communications between event organizer app and cloud platform and TicketCo Online Platform (Public API).
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