Web transactions slow or failing

Incident Report for TicketCo AS

Resolved

This incident has been resolved.

Posted Feb 12, 2021 - 17:46 UTC

Monitoring

Ticket sales restored. Monitoring..

Posted Feb 12, 2021 - 15:32 UTC

Update

Still working to resolve the issues. Ticket sales are paused until we resolve it.

Posted Feb 12, 2021 - 15:23 UTC

Identified

Some web transactions were slow or failing.
We have identified the root cause and working on fixing the problem.

Posted Feb 12, 2021 - 15:00 UTC

This incident affected: Ticket Distribution (Ticket distribution on SMS, Ticket distribution on email), TicketCo Cloud Platform, TicketCo payment systems, Communications between event organizer app and cloud platform, and TicketCo Online Platform (Public API).